FAQ
Below FAQ are some common questions of our customers.
If you have any other questions, please feel free to message us.
We accept AMEX, MasterCard, VISA, Discover, Paypal, Apple Pay, and Paypal.
We also offer financing through Klarna or Shop App.
We also offer financing through Klarna or Shop App.
Any new, unworn item purchased through BM25.com that is still in its original packaging may be returned for an exchange or refund within 14 days of a purchase.
Original shipping and handling fees are not refundable. To view our policy in details, please click here.
Original shipping and handling fees are not refundable. To view our policy in details, please click here.
If it's within 14 days of purchase and the item has not been worn, and is still in its original packaging, you can contact us for return/exchange.
Please note that we do not accept ANY returns without the RMA number, which is issued after you contact us.
To view the details of return and exchange, please click here.
Please note that we do not accept ANY returns without the RMA number, which is issued after you contact us.
To view the details of return and exchange, please click here.
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, it is not always possible to change or cancel an order once it has been placed.
However, please contact us as soon as possible, as we may be able to adjust your order if your order is not marked as 'SHIPPED' yet.
However, please contact us as soon as possible, as we may be able to adjust your order if your order is not marked as 'SHIPPED' yet.
Yes, we do ship to pretty much anywhere in the world.
In any case, you do not see your country during the checkout, please contact us for further assistance.
In any case, you do not see your country during the checkout, please contact us for further assistance.
To redeem a promotion or a coupon code, enter it during the checkout page where it says “Discount". Then click 'Apply'. You must click 'Apply' in order for the discount to be applied.
After entering the code, offer adjustments will be made automatically. Be sure to enter the code with the exact spelling and capitalization as shown.
Please note that coupons cannot be applied to previously placed orders.
After entering the code, offer adjustments will be made automatically. Be sure to enter the code with the exact spelling and capitalization as shown.
Please note that coupons cannot be applied to previously placed orders.
We charge sales and use tax according to Federal and State guidelines. Tax is calculated based on the shipping address and the appropriate rules for that tax jurisdiction.
You can reach us via messaging us through here. Or, you can reach us at service@bm25.com.
Yes, shopping at our website is entirely safe. Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information. This means your credit card number is scrambled during the transaction process and, unlike in a traditional store, no human ever comes into contact with your credit card number during the approval process.